User Data Deletion
At OtpPlug, you have the right to request the deletion of your personal data at any time. This page explains what data we hold, what gets deleted, and how to submit your request.
What Data We Store
- Your account information (name, email address, password hash)
- Your wallet balance and transaction history
- Your virtual number purchase history
- Your WhatsApp number and bot session data (if you used our WhatsApp bot)
- Your referral history and earnings
- IP address and login session logs
What Gets Deleted
Upon a verified deletion request, we will permanently remove:
- Your account profile (name, email, password)
- Your wallet balance and recharge history
- Your WhatsApp link, PIN, and session data
- Your referral data and earnings
- Your number purchase history
Some data may be retained beyond 30 days where required by law, such as financial transaction records kept for tax and fraud prevention purposes. This data is anonymized where possible.
⚠️ Important: Account deletion is permanent and irreversible. Any remaining wallet balance will be forfeited and cannot be recovered. Please spend your balance before submitting a deletion request.
How to Request Data Deletion
To request deletion of your data, send an email to our support team with the following information:
- Send an email to [email protected]
- Use the subject line: Data Deletion Request
- Include in the email body:
- The email address registered on your OtpPlug account
- Your WhatsApp number (if you used our bot), including country code
- A brief statement confirming you want your data deleted
- We will verify your identity and process the request within 7 business days
- You will receive a confirmation email once your data has been deleted
Timeline
- WhatsApp bot data — removed within 24 hours of verified request
- Account and personal data — removed within 7 business days
- Financial records — anonymized or retained as required by law (up to 12 months)
Frequently Asked Questions
Can I delete only my WhatsApp bot data without deleting my account?
Yes. Mention in your email that you only want to unlink your WhatsApp number. We will remove your WhatsApp bot data while keeping your account intact.
Will I get my wallet balance back?
No. Wallet balances are forfeited upon account deletion and cannot be refunded. Please spend your balance before requesting deletion.
How do I know my data has been deleted?
We will send a confirmation email to your registered email address once the deletion is complete.
Can I re-register after deletion?
Yes. Once your data is deleted you are free to create a new account using the same or a different email address.